FAQ
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When will I get my stock order?
Inside JHB 1-2 working days
Outside JHB 2-4 working days
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Are the sizes accurate?
Yes, choose the size according to the size guide which can be found on the "Size Guide" page.
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Do you offer gift cards?
Yes we do! There is now a gift card tab to be able to order them online, otherwise Whatsapp me to find out more 064 515 5721
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Can I return an item if it doesn't fit/suit me?
Exchange Policy – Effective May 2025
At The Shopping Queen, we’re committed to making sure you’re happy with your purchase! While we do not offer refunds or in-store credit, we do allow exchanges within 1 week of purchase, as long as the item is unworn and in its original condition.
If you’d like to exchange an item, you’ll need to select a replacement item at the time of the exchange – no credit can be kept for future use.
Because we operate on very small profit margins, courier costs for exchanges are your responsibility. This includes a 2-way courier fee – for collecting the item you’re returning and delivering the replacement. You can chat with us via WhatsApp at 064 515 5721 to confirm the courier cost.
Want to save on delivery? If you return the item to our boutique in person, you’re welcome to choose a replacement item with no courier fee.
Thank you for your understanding and for supporting local fashion with The Shopping Queen!
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What if there is nothing on this site that I like?
You can still make use of our Custom order service, watch the video our "Services" page to see how to do it.
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What courier service do you use?
We use Courier Guy and Fastway. Shipping costs are calculated at your checkout depending on the size and location of your order to be delivered.
Orders in JHB are charged as per below:
- Flyer bag: R110
- Box: R165
Orders interprovincial (OUTSIDE OF JHB) are charged as per below:
- Flyer bag: R125
- Box: R180
PLEASE MAKE SURE YOU SELECT THE CORRECT SHIPPING FEE AT CHECKOUT!
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Do you use Paxi or Postnet?
No we do not.
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Where are you located?
We are located at 22 Hardekool Street, Sundowner, Randburg in Johnanesburg.
We are open to the public
Weekdays: 10am - 4pm
Saturdays: as advertised
Sundays and Public Holidays: Closed
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Do you have a physical store I can visit?
Yes, we do have a physical boutique located in Johannesburg where you’re very welcome to visit! Our boutique offers a great chance to see and try on our lovely ladies’ casual wear in person.
Feel free to drop by during our trading hours:
Monday to Friday: 10:00 AM – 4:00 PM
Saturday: As Advertised
Sunday & Public Holidays: Closed
If you’d like, you can WhatsApp us at 064 515 5721 to ask any questions before your visit. We look forward to welcoming you!
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Do you buy clothes I bought from Shein that don’t fit? Or can I swop something I bought myself from SHEIN with what you have on your website?
No I don’t, but definitely try sell them on YAGA or Facebook.
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Is what you have in the Boutique on the website?
Yes everything on the website is in the boutique and visa versa.
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When is the Boutique open?
📍 The Shopping Queen Boutique Trading Hours
Monday – Friday: 10:00 AM – 4:00 PM
Saturday: Selective, Advertised on Social Media and Whatsapp Stories
Sunday & Public Holidays: Closed
Feel free to WhatsApp us on 064 515 5721 if you’d like to confirm availability before visiting. We can’t wait to welcome you!
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Do you stock evening wear, maternity wear, men’s wear, kids clothes ?
At The Shopping Queen, we specialise in ladies' casual everyday wear—stylish, comfortable pieces perfect for your daily wardrobe. From easygoing essentials to trendy staples, everything we offer is designed with you in mind.
If you’re looking for formal wear, maternity wear, men’s or children’s clothing, we don’t stock these in-store, but you can easily place a custom order by Whatsapping us. We’ll help you find exactly what you need, tailored just for you.
Fashion made simple, personal, and always fabulous – that’s the royal treatment at The Shopping Queen.
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Where is your Boutique?
22 Hardekool Street
Sundowner
Randburg JHB
We are located on the same premises as The JHB Eye Lady so you will see the unique Big 5 Graffiti wall on arrival.
But remember bookings are essential, which can be made on the "boutique visit" tab in the navigation menu.