Refund policy
The Shopping Queen | thesqueen.com
Effective: May 2025
1. REFUNDS & STORE CREDIT
The Shopping Queen does not offer refunds or store credit under any circumstances.
2. EXCHANGES
Exchanges are permitted within seven (7) calendar days of purchase, provided that the item is:
- Unworn and unused
- Returned in its original condition
- Accompanied by all original tags intact
3. EXCLUSIONS — NON-EXCHANGEABLE ITEMS
The following items are strictly non-exchangeable, non-returnable, and non-refundable. No exceptions will be made:
- Sale items
- Items of a personal nature, including but not limited to underwear, swimwear, and similar intimate apparel
4. EXCHANGE PROCESS
Customers must select a replacement item at the time of exchange. No credit may be retained or carried forward for future use.
5. COURIER COSTS
All courier costs related to exchanges are for the customer's account. This includes the cost of collecting the returned item and delivering the replacement item.
To confirm applicable courier fees before proceeding, customers may contact The Shopping Queen via WhatsApp.
5A. PUDO — INCORRECT SIZED ITEMS (COURIER ORDERS)
Customers who received an incorrect sized item via courier are entitled to one (1) complimentary PUDO collection and return to facilitate the exchange of the incorrectly sized item. This benefit applies to size-related exchanges only and does not extend to any other exchange or return requests. All other courier costs remain for the customer's account.
6. IN-PERSON EXCHANGES
Customers who return items in person at our boutique may exchange their item without incurring courier charges, subject to all conditions outlined above.
7. THIRD-PARTY PRODUCTS
As a reseller of third-party products, The Shopping Queen accepts no responsibility or liability for manufacturing defects, quality issues, or faults arising from products originating from third-party suppliers. Such items are purchased at the customer's own discretion. Please refer to our Terms of Service for the full third-party disclaimer.
6. IN-PERSON EXCHANGES
Customers who return items in person at our boutique may exchange their item without incurring courier charges, subject to all conditions outlined above.
7. THIRD-PARTY PRODUCTS
As a reseller of third-party products, The Shopping Queen accepts no responsibility or liability for manufacturing defects, quality issues, or faults arising from products originating from third-party suppliers. Such items are purchased at the customer's own discretion. Please refer to our Terms of Service for the full third-party disclaimer.
Thank you for your understanding and for supporting local fashion with
The Shopping Queen
