Shipping policy
The Shopping Queen | thesqueen.com
Effective: August 2026
1. COURIER SERVICES
The Shopping Queen uses independent third-party courier service providers to deliver orders. Once an order has been dispatched and handed over to the courier, The Shopping Queen is no longer in control of the delivery process.
2. DELIVERY TIMEFRAMES
Delivery timeframes provided are estimates only and may be affected by factors outside of our control, including courier delays, weather conditions, operational disruptions, or other unforeseen circumstances. The Shopping Queen cannot guarantee delivery by a specific date.
3. LIABILITY FOR DELIVERY
The Shopping Queen cannot be held liable for delays, loss, damage, or delivery issues that occur after the order has been collected by the courier. Any delivery-related claims — including delays, damage, or lost parcels — must be raised directly with the courier service provider responsible for the delivery.
4. COURIER INSURANCE
Where applicable, shipments may be insured by the courier. Claims for insured parcels will be handled in accordance with the courier company's own terms and conditions and claims process.
5. CUSTOMER ASSISTANCE
The Shopping Queen will, where reasonably possible, assist customers in communicating with the courier to resolve delivery issues. However, responsibility for the delivery remains with the courier once the order has been dispatched. Customers may contact us via WhatsApp for assistance.
6. CUSTOMER RESPONSIBILITY
Customers are responsible for ensuring that delivery details provided at checkout are accurate and complete. The Shopping Queen will not be responsible for delivery issues resulting from incorrect or incomplete address information.
7. EXCHANGE COURIER COSTS
Where a customer requests an exchange, all courier costs — including collection of the returned item and delivery of the replacement — are for the customer's account, except where the PUDO benefit in Section 8 applies. Please refer to our Return & Refund Policy for full details, or contact us via WhatsApp to confirm applicable courier fees before proceeding.
8. PUDO — INCORRECT SIZED ITEMS
Where a customer received an incorrect sized item via courier, The Shopping Queen will arrange one (1) complimentary PUDO collection and return to facilitate the exchange. This benefit is limited to size-related exchanges on courier orders only. All other exchange-related courier costs remain for the customer's account.
9. IN-PERSON COLLECTION
Customers who prefer to return items in person at our boutique are welcome to do so, subject to the conditions outlined in our Return & Refund Policy.
Thank you for your understanding and for supporting local fashion with
The Shopping Queen.
