Privacy policy
Effective: May 2025
Protection of Personal Information Act 4 of 2013
1. INTRODUCTION
The Shopping Queen is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
By voluntarily providing your personal information on this website — including through contact forms, account creation, checkout processes, or direct communication — you acknowledge and consent to the collection, processing, and use of your personal information for lawful purposes related to the operation of The Shopping Queen.
2. PURPOSE OF PROCESSING PERSONAL INFORMATION
Personal information submitted on this website is processed for purposes that include, but are not limited to:
- Processing and fulfilling orders
- Communicating with you regarding your purchases or enquiries
- Providing customer support and service-related communications
- Managing accounts, transactions, and website functionality
- Complying with legal, regulatory, and accounting obligations
Personal information will only be processed where it is adequate, relevant, and not excessive in relation to the purpose for which it is collected, and in accordance with the provisions of POPIA.
3. LAWFUL BASIS FOR PROCESSING
Personal information is processed on one or more of the lawful grounds set out in section 11 of POPIA, including:
- Where processing is necessary to perform or conclude a contract with you
- Where processing is required by law
- Where processing is necessary to pursue the legitimate interests of The Shopping Queen
- Where you have provided voluntary information for a specific purpose
4. MARKETING COMMUNICATIONS AND OPT-IN
The Shopping Queen will only send marketing or promotional communications to you where you have explicitly opted in to receive such communications.
You may withdraw your consent to receive marketing communications at any time by using the unsubscribe option provided in our communications or by contacting The Shopping Queen directly via WhatsApp.
5. USE AND DISCLOSURE OF PERSONAL INFORMATION
Your personal information will not be sold or unlawfully shared with third parties.
Personal information may be shared with third-party service providers — including payment processors, courier companies, and technology service providers — strictly for the purpose of fulfilling services to you and in accordance with POPIA.
As a reseller, The Shopping Queen may share limited order-related information with third-party suppliers solely for the purpose of fulfilling your order. Such sharing is limited to what is strictly necessary and is conducted in accordance with POPIA.
6. YOUR RIGHTS AS A DATA SUBJECT
In terms of POPIA, you have the right to:
- Request access to your personal information
- Request correction or deletion of inaccurate or outdated personal information
- Object to the processing of your personal information in certain circumstances
- Withdraw consent where consent is the lawful basis for processing
Requests may be submitted in writing to The Shopping Queen via the contact information provided on this website.
7. DATA SECURITY
The Shopping Queen takes reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, or disclosure.
8. COOKIES AND WEBSITE TRACKING
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site usage. By continuing to use this website, you consent to the use of cookies in accordance with this notice.
9. CHANGES TO THIS NOTICE
This notice may be updated from time to time to reflect changes in legal requirements or business practices. The latest version will always be available on this website.
10. ACCEPTANCE
By using this website and submitting your personal information, you acknowledge that you have read and understood this notice and consent to the processing of your personal information as described above.
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